US Payroll Specialist (CPP Certified)

CheckMark is looking for a US Payroll Specialist (CPP Certified) to serve as an internal Subject Matter Expert (SME) supporting our desktop and cloud-based payroll solutions. In this role, you will collaborate with Product, Development, QA, Support, and Content teams to ensure our payroll software remains compliant with US federal, state, and local payroll regulations. This is a non-client facing role, focusing on product compliance, internal enablement, and domain expertise.

Responsibilties

• Stay abreast of changes in payroll regulations, tax laws, and compliance requirements, and ensure that payroll systems and processes remain up-to-date and compliant.
• Create and maintain comprehensive documentation of payroll processes, configurations, and system functionalities for reference and audit purposes.
• Investigate and resolve payroll-related issues, discrepancies, and system errors in a timely and efficient manner
• Provide training and knowledge transfer sessions to end-users and stakeholders to ensure smooth adoption of new payroll systems and processes.
• Develop and execute test plans to ensure the accuracy, integrity, and reliability of payroll systems and related processes.
• Configure and customize payroll systems to accommodate unique organizational needs, including payroll calculations, tax setups, deductions, and benefits administration

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 3 years of experience working in a client service/customer service environment.
• Knowledge about US payroll in relation to the implementation of a payroll solution
• Knowledge, understanding, and relevant practical experience of the payroll lifecycle
• Excellent communication skills and client – facing experience
• Ability to manage multiple stakeholders in a fast-paced environment

Bonus Points

Certifications including Fundamental Payroll Certification (FPC) & CPP

Responsibilities

• Oversee the full cycle of multi-state payroll processing for salaried and hourly employees, ensuring accuracy, timeliness, and compliance with all applicable laws and regulations.
• Respond to payroll inquiries and resolve discrepancies promptly and professionally; maintain payroll FAQs and knowledge base resources.
• Partner with the HR Service Delivery teams on employee data updates related to compensation, benefits, and employment status changes.
• Prepare, reconcile, and submit payroll tax filings (941, state / local) and lead year-end processes including W-2 and 1095-C coordination.
• Reconcile payroll general ledger entries; support month-end close, financial reporting, and internal/external audits.
• Maintain and audit payroll records to ensure accuracy and compliance with EEO, FMLA, COBRA, and other employment regulations.
• Document and maintain payroll procedures to comply with internal controls and audit standards.
• Stay current with employment and payroll laws and ensure company policies and practices remain compliant.
• Develop and analyze payroll metrics, data, and trends to support leadership decision-making.
• Identify opportunities for process improvement and recommend solutions aligned with best practices and regulatory standards.
• Assist with HR system enhancements and integrations.
• Maintain strict confidentiality and data privacy in handling all payroll and employee information.
• Support additional HR lifecycle projects as needed (e.g., onboarding, offboarding, culture initiatives).

Required Skills

• Five (5) or more years of payroll experience, with a focus on payroll administration
• Demonstrated experience managing multi-state payroll in a professional services or high-growth environment; experience supporting 1,000+ employees preferred.
• Strong understanding of payroll laws and regulations, including FMLA, COBRA, and state / local payroll compliance.
• Experience with payroll GL reconciliations, audits, and year-end processing.
• Proficiency with MS Office Suite; intermediate to advanced Excel skills required (e.g., VLOOKUP, pivot tables).
• Strong analytical and problem-solving skills; able to interpret and present data clearly and effectively.
• Excellent communication and interpersonal skills; able to work collaboratively with all levels of the organization.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-starter with the ability to work independently and virtually; demonstrates initiative and accountability.
• Experience with UKG, ADP, or similar payroll systems preferred.
• HR or payroll certification (e.g., PHR, SHRM-CP, CPP) preferred.

About CheckMark:

CheckMark India (Pvt.) Ltd. is a subsidiary of CheckMark, Inc., headquartered in the United States. CheckMark’s comprehensive suite of solutions is designed to simplify complex business processes, enabling small businesses to efficiently streamline payroll management, manage their financial operations, and stay compliant with tax regulations. With a legacy built on delivering reliable, user-friendly software and personalized support, CheckMark continues to foster growth and innovation within the global market.

Why CheckMark:

• CheckMark has a long history of providing high-quality payroll, accounting, and tax software solutions to small business owners in the United States and Canada.
• By joining CheckMark, you will have the opportunity to work with a dedicated and experienced team that is committed to helping small businesses succeed.
• Working for CheckMark may provide opportunities to be a part of a company that is focused on innovation and excellence, and that values integrity, diversity, and respect.
• As a company that has been in business for over 42 years, CheckMark offers stability, and a track record of success and provides a sense of fulfillment and satisfaction knowing that your work is helping to support and enable the success of small businesses.

Contact Person

Shahanaz Begum
hr@checkmark.in
+91 8008 921 884